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Refunds and Returns

  1. You are, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act“) entitled to cancel your order for the Goods within 7 (seven) days of receipt of goods, only when defective, damaged or if the Goods supplied are not the same Goods as what was ordered. In such an event –
    1. you will receive a full refund of the purchase price within 30 (thirty) days of the date of your cancellation of the order;
    2. you undertake not to utilise the Goods;
    3. your agreement of purchase will be deemed to have been cancelled, and
    4. you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as courier and/or shipping charges. If the Goods in question were procured from the “Import” section of our website from a third party affiliate supplier, you will also be liable for the direct costs incurred by us in returning the Goods to such third party affiliate supplier.You should note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are newspapers, periodicals, magazines and books, or where audio or video recordings or computer software were unsealed by you, or where goods are made to your specifications or are clearly personalised.
  2. The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period“). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to proceed with your order for the Goods or cancel your order. If you elect to cancel your order, we will reimburse you with the purchase price, unless these purchases form part of any Sale, Promotion or Black Friday Sale period.
  3. The Company may, in its sole discretion, accept the cancellation of an order by you, on sufficient cause shown and on a case by case basis. In which event the provisions set out in this clause 16 in respect of refunds and returns will similarly apply

17) Returns

  1. Subject to the provisions of clause 16 above, Goods may be returned only when defective, damaged or if the Goods supplied are not the same Goods as what was ordered. If any defect in the Goods (provided that such Goods are not by their nature not durable for up to a period of 6(six) months) are discovered within a period of 6 (six) weeks after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you and must be returned to us within a period of 6 (six) weeks after delivery. If the Goods are not the same as what was ordered this must be reported within 24 (twenty four) hours of delivery. Any damage must also be immediately reported, within 24 (twenty four) hours of delivery.
  2. If the Goods have been approved by us in accordance with the provisions of clause 17.1 for return, we will notify you and either arrange (i) for our couriers to collect the item from you; or (ii) request that you post it back to us, depending on your original order’s shipping method. Should you need to post the Goods back to us please only send it to our postal address, which will be provided to you. You will be credited or refunded for the postage costs incurred, up to a maximum of the current Company Postal Delivery rate.
  3. If you are returning Goods via courier or post office you must package it carefully so that it does not become damaged enroute. Please include the Returns Request Number and a copy of your original invoice with any return.
  4. Nothing in this clause 17 or the Terms and Conditions in any way limits your rights in terms of section 56 read with section 55 of the CPA in any way.